Insights: Management

Investing in the definition, implementation, and monitoring of critical policies and procedures, when combined with the right amounts of empowerment and accountability, should allow you to step back and only intervene when exceptions happen.

How can an accountability tool like CommandHound increase customer satisfaction so dramatically in such a short period of time? As always, it boils down to doing what you say you are going to do. Consistently, every time.

It seems like everyday we hear about yet another story about sexual harassment in the workplace. Have you wondered what is the best way to minimize the risk of this happening in your company?