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We have all noticed that speech recognition is all around us and that it is getting better by the minute. We are used to talking to Siri, Alexa, our cars, and to being greeted by a computer when we call somebody's customer support center so it can properly route the call. It is interesting however that most of us do not take full advantage of dictation as a productivity enhancement tool even though it is already available to us everywhere.
Software companies are trying to figure out how to empower their users so they can figure things out on their own. Intuitive graphical user interfaces, embedded help, FAQs and user forums are some of the concepts that have developed recently to help software companies scale more efficiently.