Why We Started CommandHound: To Drive Accountability
While working as a management consultant with clients all over the globe, CommandHound CEO and founder, Rene Larrave, always found himself in the same situation. His clients consistently came to him with the same frustration. They could not figure out how so many tasks and duties fell through the cracks, no matter what they did.
When Duties Fall Through The Cracks Everybody Suffers
These mistakes and omissions happened so regularly on every team that clients spent significant time and resources simply to address the effects of these mistakes. Once the negative effects were dealt with, teams had such fatigue and were so worn out that they didn’t even know where to begin to address the root of the problem.
The Missing Piece
After hearing of this problem with so many clients, Larrave decided to get to the root of the problem.
“Management spends a lot of time on low-value supervisory tasks just to make sure things are getting done – how much would it be worth if I could give them 35-50% of their time back to spend on more strategic endeavors?”
-Rene Larrave, CEO of CommandHound
By analyzing dozens of companies’ processes and team structure, he finally found the solution. The solution lay in teaching teams to focus on one simple word:
“The only way management could feel comfortable delegating and making sure nothing is falling through the cracks is by knowing that their team has a strong sense of purpose and accountability.”
By changing the culture and training teams and individuals to hold themselves accountable for their tasks and deliverables, companies would no longer have to worry about things falling through the cracks. The negative results that come with a lack of accountability, such as inconsistent and inefficient results, unnecessary risk, poor customer service, or inconsistent product quality, disappear when a strong culture of accountability is developed.
When individuals are trained to hold themselves accountable, team leaders can rely on them to provide quality results on time every time. Instead of requiring managers to regularly check-in on basic tasks and responsibilities, a good system of accountability allows management to trust in their teams and only check on projects when it is needed. Accountability has the power to improve business performance from all ends.
As soon as Larrave understood the issue and the solution, he was eager to develop a product that would directly help his clients build a culture of accountability. His solution? CommandHound.
CommandHound is a tool that automates the management and enforcement of accountability, using this to drive business performance.
“CommandHound is the only task management solution with a full-cycle approach. An approach that relentlessly manages tasks by assigning, reminding, escalating, and monitoring what needs to be done and by tying each individual’s actual performance to the employee review process.”
CommandHound was built to develop productive habits and instill a sense of accountability in the workplace from the ground up. At its core, CommandHound was made to drive accountability at all levels by monitoring and reporting on complex, cross-functional, and distributed activities, as well as the people assigned to complete them.
CommandHound Carefully Tracks Performance and Escalates Only When Necessary
The system defines and manages rules for reminders, completion, escalation, and monitoring to ensure critical activities get done. By tracking people’s performance against these defined rules, CommandHound drives accountability. As a result, CommandHound is able to look ahead, identify issues, and prevent delays and bottlenecks before they arise.
Learn more by downloading our guide to how CommandHound works to drive performance by instilling a culture of accountability in the workplace:
Or watch this introductory video to see the CommandHound system for yourself: