National Insurance Company
Any project that is new, recurring or spur of the moment goes into CommandHound. This frees my time to focus on other things by not having to constantly review my note pad and to do list.
— Managing Director, Dallas Office
Facts
- highest financial strength ratings
- 5,000+ professionals in the US
- Multiple office in most major metropolitan areas with thousands of sales representatives
- Life insurance, disability, and long-term care, annuities, investments
Issues
- Too much time spent by officers trying to understand the status of multiple projects under their control
- Ineffective communications due to geographically dispersed clients and staff
- Inefficient escalation of critical issues on a timely manner
- Weak enforcement of accountability at all levels
- Impaired management of client expectations
- Unnecessary risk to the firm because of the lack of visibility and timely reporting
Response
- Embedded CommandHound as the monitoring and accountability tool for client engagements
- Assigned executive sponsor
- Defined milestones and metrics
- Monitored progress weekly and adjusted as needed
- Measured benefits delivered to justify further deployment
Results
- Management was able to get 30-40% of their management and supervisory time back to devote to client management and business development
- Significant increases in client satisfaction through improved communications and expectations management
- Reduction in risks by ensuring consistency and compliance throughout all projects
